Help
Frequently asked questions
AOMMA issue recharge invoices either monthly or quarterly as agreed with the property managing agents or the property landlord.
If you have provided an email address you will be automatically set up for paperless billing.
Direct Debit is the preferred choice of payment as it removes the hassle of manual payment and ensures that you will never face any late payment action.
For us to bill your tenant directly instead of billing you, please complete and return the “LEASEHOLDER OPT IN TENANT” form in the welcome pack. Please note that although we will bill your tenant on your behalf, ultimate responsibility for payment still rests with you as the leaseholder, as outlined in your lease.
A Bill Management Fee is a combination of several components and includes the following services:
1. Billing and Payment services – this includes the calculation and issuing of invoices and the collection of payments
2. Maintenance of the software and database
3. Dedicated Portal – residents can log into the portal www.energyinvoicing. co.uk at
any time to submit meter readings, view an up-to-date version of their account, view invoices, make payments, and submit queries to the Helpdesk.
Your building is operated with a community energy scheme. This means that instead of there being a boiler in each individual property, there is a set of central boilers or generators that can provide heating, hot water and electricity to the whole building. The central system can be powered by gas, electric or renewable sources. Once generated, the energy is taken into your property by the building’s pipes and wires ready for use whenever you need it.
Because the central boilers are kept at a constant temperature instead of lots of individual boilers heating up from cold, central boilers are more efficient than traditional systems. This often results in lower costs for residents, as well as being better for the planet. It also means that residents don’t have the hassle or cost of maintaining their own system.
Customers who live in properties that are being served by heat networks are supplied by a single energy provider who procures and operates the energy for that network. This means that their supply is ‘commercial’ rather than ‘domestic’.
What clients say
Metering Connectivity
“I can now be billed correctly without the uncertainty of estimation.”
– Resident
Improved Efficiency
“AOMMA was able to show where and what efficiency was being lost.”
– Resident
Online Portal
“The online portal with live support is easy to navigate.”
– Resident
Thanks
“AOMMA team members have been very helpful.”
– Managing Agent